Shipping policy

Thank you for shopping with Tireya.

We are committed to providing a smooth shopping experience from checkout to delivery.


Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, promotional periods, product launches, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.


Shipping Destinations

Tireya ships worldwide to eligible destinations.

Available shipping destinations are determined by carrier availability, local regulations, customs requirements, and delivery conditions.

If your country or region is not available at checkout, we are currently unable to ship to that destination.

We may add, remove, or temporarily suspend shipping services to certain locations due to logistical or regulatory considerations.


Shipping Rates & Free Shipping

Shipping rates and available delivery options are calculated and displayed at checkout based on your destination and order details.

Where advertised, free shipping applies to eligible orders over $50 USD.

The $50 USD minimum is calculated after discounts and before taxes, customs duties, and other applicable charges.

Certain remote locations or destinations with unusually high shipping costs may not qualify for free shipping. Any applicable shipping fees will be displayed at checkout before payment.


Estimated Delivery Times

Estimated delivery times begin after your order has been processed and handed over to the carrier.

Estimated delivery time: 4–12 business days

Delivery times may vary depending on your location, customs clearance, carrier conditions, holidays, and other circumstances outside Tireya’s reasonable control.

These delivery estimates are not guaranteed, but we will always work to ensure your order arrives as quickly as possible.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Tireya does not control customs charges and cannot predict their amount.

We recommend checking with your local customs authority for additional information before placing an order.


Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout after your order has shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation email.


Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to update your information before shipment. However, changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the carrier.

Additional shipping costs caused by incorrect, incomplete, or undeliverable addresses may be the responsibility of the customer where permitted by applicable law.


Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:

[email protected]

Please include your order number and any relevant details.

For damaged shipments, please provide clear photographs of the package and affected items.

We will review the situation and work with you and the carrier to provide reasonable assistance and determine the appropriate next steps.


Contact Us

For questions regarding shipping or your order, please contact:

Tireya
Website: Tireya.com
Email: [email protected]