Refund policy

Our 30-Day Return Policy

We want you to love the way your Tireya earrings feel — not just the way they look.

We accept returns for both change-of-mind requests and product issues, provided that the return conditions below are met.

Every order comes with a 30-day return window, starting from the day you receive your item.

Return Conditions

To be eligible for a return, your earrings must be:

  • Unworn and unused — earrings are body-contact jewelry, so for hygiene reasons, we can only accept returns on items that have not been worn, inserted, or used.
  • In their original packaging, with any hygiene seal or protective packaging intact.
  • Accompanied by your proof of purchase (order number or confirmation email is acceptable).

Items returned worn, inserted, damaged from use, or without the original packaging will not be eligible for a refund.

If an item does not meet our return requirements, we will contact you and may arrange to send the item back to you.

How to Start a Return

To request a return, please email us at:

[email protected]

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return

Please do not send your item back before receiving return approval from Tireya.

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with the return instructions and return address.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect, Tireya will cover the necessary return shipping costs and provide an appropriate resolution.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives.

If your Tireya earrings arrive damaged, defective, or you receive the wrong item, please contact us immediately at:

[email protected]

Please include clear photos of the item and packaging so we can evaluate the issue.

We will make it right with:

  • A free replacement, or
  • A full refund

including applicable return shipping costs where required.

Items We Cannot Accept Back

For hygiene and safety reasons, we cannot accept returns for:

  • Worn or inserted earrings — once earrings have been worn or inserted, they cannot be resold for hygiene reasons.
  • Earrings with broken hygiene seals or opened protective packaging, where applicable.
  • Final sale or clearance items, clearly marked at checkout.
  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different color, style, or product, we are happy to help.

The fastest way to receive your preferred item is:

  1. Return your original item following our return process.
  2. Once your return is approved, place a new order for the item you would like.

For eligible exchanges, Tireya currently offers free return shipping.

Please contact us at:

[email protected]

and we will provide further instructions.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

The same return conditions apply:

  • The earrings must be unworn and unused.
  • The hygiene seal or protective packaging must remain intact.
  • The item must be returned with proof of purchase.

This right does not apply to earrings that have been unsealed, worn, or inserted due to hygiene and safety reasons.

Refunds

Once we receive and inspect your return, we will send you an email confirming whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within:

10 business days

Please note that your bank or card provider may require additional time to process and display the refund.

If you have not received your refund within:

15 business days after approval

please contact us at:

[email protected]

and we will look into it.

Questions?

We are a small team, and real people read every email.

If you have any questions about returns, refunds, exchanges, or your order, please contact us:

Email:
[email protected]

To be eligible for a return, your earrings must be:

  • Unworn and unused — earrings are body-contact jewelry, so for hygiene reasons, we can only accept returns on items that have not been worn, inserted, or used.
  • In their original, sealed packaging, with any hygiene seal or backing intact.
  • Accompanied by your proof of purchase (order number or confirmation email is acceptable).

Items returned worn, damaged from use, or without original packaging will not be eligible for a refund. If this happens, we’ll contact you and can arrange to send the item back to you.

How to Start a Return

To request a return, please email us at [email protected] with your order number and the item(s) you would like to return.

Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.

Once your return request is approved, we’ll provide you with the return instructions and return address.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives.

If your Tireya earrings arrive damaged, defective, or you receive the wrong item, please contact us immediately at [email protected] with photos of the item.

We’ll make it right with a free replacement or a full refund, including any return shipping costs if required.

Exceptions — Items We Cannot Accept Back

For hygiene and safety reasons, certain items cannot be returned:

  • Worn or unsealed earrings — once the hygiene seal has been broken or the earrings have been inserted, we cannot resell them. These items are final sale unless they arrive defective or damaged.
  • Final sale or clearance items, clearly marked at checkout.
  • Gift cards.

If you’re unsure whether your item qualifies for a return, please contact us before sending it back. We’re happy to help.

Exchanges

Love your earrings but want a different color or style?

The fastest way is to return your original item for a refund and place a new order for the item you want. This allows you to receive your new pair without waiting for the return process to be completed.

For eligible exchanges, Tireya currently offers free return shipping. Please contact us at [email protected], and we’ll provide further instructions.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

The same return conditions apply: earrings must be unworn, unused, unopened, and in their original packaging with the hygiene seal intact, along with proof of purchase.

This right does not apply to earrings that have been unsealed or worn due to hygiene and safety reasons.

Refunds

Once we receive and inspect your return, we’ll send you an email confirming whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and display the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at [email protected], and we’ll look into it right away.

Questions?

We’re a small team, and real people read every email.

If you have any questions about returns, refunds, or your order, please reach out anytime:

Email: [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].